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We would like to thank the technical support team, more specifically Pascal Coquille, for his superb assistance in configurating our ISAT Pro phone for the use as a modem to receive weather data which is essential to us on our sailing trip aboard LASKA.
The application of the IsatPhone Pro was truly difficult to install but this was compensated by the professionalism and quick response of Pascal who painstakingly lead us step by step toward the success of the installation.
Thanks again and regards,
Eduardo & Sara
S/Y LASKA
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I wanted to let someone (including Pascal) know how much I appreciated his help today. After many frustrating times trying to get our Iridium phone to work with our Windows7 PC, etc. he was able to make it happen. Many many thanks to him and his dedication.
Sincerely,
Tracy Van Anda
S/Y At Last
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One more time Mr Pascal has show a very high customer attention and I would like to HIGHLIGHT it, Friday evening he came onboard, to reinstall the dockstation, he tested and work OK, on that time, but when I arrive Saturday morning the system again does not work properly (blue led came on again) and the owner became upset, due to he plan to use the boat on Sunday, Pascal was contacted on Saturday morning to do a phone troubleshot, but after several test not positive result found, so he came onboard and after several test we found the RJ11/POTS (phone cable) was broken inside.
Capt Pedro
M/Y Jackarel.
